Support
Something wrong? Tell us.
Riders and drivers reach the same team here. If you are in the middle of a trip and need urgent help, use the SOS button in the app first.
In an emergency, use SOS in the app
During a trip the SOS button shares your live location and trip details instantly. For anything less urgent, the form below reaches the same team.
What do you need help with?
A problem on a trip
Wrong route, a driver who did not arrive, or something that went wrong on the way.
Fares and receipts
You were charged something you did not expect, or need a trip receipt.
Account access
Cannot log in, changed your number, or need to update your details.
Safety concern
Report a driver or rider, or tell us about something that felt unsafe.
Cancellations
A ride or a Pick & Drop subscription you need cancelled or refunded.
Delete your account
Close your Zoper account and remove your data.
Message support
Include the date and route of the trip if it is about a ride — it helps us find it straight away.
Email us directly
support@zoper.coDriving with Zoper?
Membership and verification questions are answered on the drivers page.
Account deletion
Steps and what happens to your data are on the account deletion page.
Common questions
I need help during a ride right now. What do I do?
Use the SOS button in the app. It reaches us immediately with your trip details and location already attached, which is far faster than email.
How fast will someone reply?
Safety reports are looked at first, and everything else is answered in the order it arrives. We are a small team and we answer personally rather than with an automated reply.
I was charged the wrong fare.
Send us the trip details and what you expected to pay. Because the fare on Zoper is the one you and your driver agreed before the trip, we can check exactly what was offered and accepted.
How do I report a driver or a rider?
Rate the trip in the app and add a note, or write to us here with the trip details. Serious reports are reviewed by a person, and drivers who fall below our standard lose access to the platform.
How do I delete my account?
Ask us here, or follow the steps on our account deletion page. We will confirm before anything is removed.