Privacy Policy

This Privacy Policy explains how Zoper Private Limited (“Zoper”, “we”, “us”) collects, uses and protects your personal data when you use the Zoper apps and websites.

1. Data we collect

• Account data — name, phone number, and profile details you provide.
• Trip data — pickup and drop-off points, route, time, fare and trip status.
• Location data — your device location while you use the app to request or take trips; Drivers share location while online.
• Device data — device model, operating system, app version and identifiers used for security and support.
• Verification data (Drivers) — identity documents, licence and vehicle documents, and a verification selfie.
• Communications — messages with support and in-app communication between riders and Drivers.

2. How we use it

• To match riders and Drivers and operate trips end to end.
• To keep the community safe: verification, fraud prevention, incident response and the emergency assist feature.
• To provide support and resolve disputes.
• To improve the Platform, including service quality, coverage and reliability.
• To meet legal obligations.

3. Sharing

• Between riders and Drivers — a Driver sees your first name, pickup point, destination and agreed fare; you see the Driver's name, photo, rating and vehicle details.
• Trip sharing — if you use live trip sharing, the people you choose can follow your trip.
• Service providers — vetted providers that host infrastructure or send SMS on our behalf, bound by contracts.
• Legal — authorities where the law requires it, or to protect life and safety in an emergency.

We do not sell your personal data.

4. Retention

We keep personal data only as long as needed for the purposes above or as the law requires, then delete or anonymise it. Trip records are kept for dispute resolution and legal compliance periods.

5. Security

We protect data with encryption in transit, access controls and auditing. No system is perfectly secure; report any concern to privacy@zoper.co.

6. Your rights

• Access and update your profile information in the app.
• Request a copy of your data or deletion of your account by contacting us.
• Control device permissions (like location) in your phone settings — some features will not work without them.

7. Children

The Platform is not directed at children under 18, and we do not knowingly collect their data.

8. Changes

We may update this Policy from time to time. Material changes will be announced in the app or on this page with an updated date above.

9. Contact

Privacy questions or requests: privacy@zoper.co